Note: I feel like I rant a lot. I probably do. But it’s “always” for a good reason.
Today’s rant has to do with people, but especially business owners who don’t clear out their voicemail inboxes. The purpose of voicemail is to get messages.
The process is simple. You get the message, you either call the person back or write yourself a note, and then you delete the voicemail. This last step leaves room for a message from the next person.
Now those who don’t follow this process make their callers face an automated message that says something like this:
The voicemail box is full. Try again later.
Which is really telling your caller:
I don’t give a damn about your call. If you’re calling about my services and want to possibly give me money. Buzz off, you’re money is no good here.!
This is aggravating, to say the least. But I do get it. Most people text or use some other type of messaging platform to communicate. The phone call itself is so “antiquated.” Right? Sure, but when you’re running a business, not having room for people to leave a message on your voicemail, is a fantastic way to lose their business and possibly anyone else’s that would have been referred to you by that original caller.
Sometimes, I will find another way of communication. But not always. I know, for myself, that if I absolutely need to talk to that person or business and no alternatives exist, I’ll spend the time to find another avenue of communication. But, if there is an alternative vendor/business, you better believe I’m going to go there and not looking back.
There is NO EXCUSE for having a full voicemail inbox. Many phone companies don’t even make you dial voicemail to get your messages. Also there’s Google Voice, which puts them in an inbox that you can view and manage on the Web.
So, business owners, I’m looking at you! Stop having full voicemail inboxes, or you will lose business. I guarantee it!
What do you think? Am I off-base here? Leave me your thoughts in the comments!